Tag Archive: communication

The leadership of Michelle Obama

Do you ever wonder if your leadership makes a difference? It can be difficult, especially in complex organisations or if you are a leader with a wide area of responsibility, to see what difference leaders make to the performance of those on the frontline of the organisation. You may be able to see where poor …

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Truth and fear – poor bedfellows?

It has been a bad summer for truth and a good one for fear. Anyone who followed the Brexit campaign saw leaders pedalling the most outrageous misrepresentations of truths (aka lies). Perhaps the most obvious was the ‘Leave’ battle-bus which trumpeted the opportunity to repatriate the £350m that we allegedly give to the EU each …

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Leaders need help to be effective helpers

Leading is a lot more to do with accepting and giving help than we often realise. Many of us carry in our heads an image of how leaders should behave that is at odds with how people actually influence us (aka lead us).  Our model for leadership is rooted in a presumption that they should …

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Half-price goats and propositions

Just before Christmas I opened my inbox and was disturbed to see this intriguing offer from Oxfam. It was part of a drive to boost sales of Oxfam gift cards. These are cards that you give to someone to explain that as a present to them you have given a gift to a needy person …

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Listen up: you need a contact strategy

 It amazes me that in late 2015 so many organisations do not understand what it really means to manage customer relationships – 20 years since the CRM acronym started gaining currency in marketing circles. This week I have been inundated by the ‘communications’ of some companies who have not thought at all about what it takes to …

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