Introduction This is not a new book. It was published first in 1988 and yet it focuses on an important subject – how do you make ‘voluntary’ organizations function more effectively? There are a vast array of third sector organizations that play a big role in society – charities, faith groups, political, sports and community …
Great by Choice by Jim Collins and Morten Hansen Who doesn’t want to be great – or rather be part of something great? I guess we are all interested… hence Jim Collins continued journey. He is back on this enduring quest in the fourth study in his series (following Good to Great, Built to Last and …
Do you ever wonder if your leadership makes a difference? It can be difficult, especially in complex organisations or if you are a leader with a wide area of responsibility, to see what difference leaders make to the performance of those on the frontline of the organisation. You may be able to see where poor …
It amazes me that in late 2015 so many organisations do not understand what it really means to manage customer relationships – 20 years since the CRM acronym started gaining currency in marketing circles. This week I have been inundated by the ‘communications’ of some companies who have not thought at all about what it takes to …
Nice short article on McKInsey.com this month which highlights the value that digital approaches can add to the responsiveness of organisations and the effectiveness of change initiatives. Takes a healthy broad view of what constitutes change management and focuses down on how it impacts behaviour.
